I have since been contacted by someone from Ipswit...

2009-02-05T14:16:00.000-07:00

I have since been contacted by someone from Ipswitch. I connected with him via Twitter (I guess Twitter isn't totally useless after all...) Hopefully, this will let me talk through this with them.

There's nothing more sickening to me than the thou...

2009-02-04T22:41:00.000-07:00

There's nothing more sickening to me than the thought of having to call tech support after going through something like that. Worthless.

One company whose tech support (help-desk) was always stellar: HP. When I worked at Motorola I learned from our HP rep that they treated their help desk as a highly coveted position and only their top employees could earn the right to work there. And it showed. When you called their support center you were talking with their experts. I’ll always think highly of a company that understands that it is their customers that keeps them in business.

I often wonder why other companies don’t make this same paradigm shift.

Comments on Grinding-IT-Out: What’s Up with What’s Up Gold?!

I have since been contacted by someone from Ipswit...

There's nothing more sickening to me than the thou...